Refund & Return Policy
Last updated: July 21, 2026
Due to the nature of cannabis products and applicable regulations, all cannabis sales are final. We cannot accept returns or exchanges for cannabis products unless the product is:
- Damaged during shipping
- Defective
- Expired (where an expiry date applies)
- Contaminated (such as mould or other quality issues)
- Subject to an official product recall
If you believe you have received a defective or damaged product, please contact us as soon as possible at sagecannabiscanada@gmail.com. Please include your order number, a description of the issue, and photos of the product and packaging so we can review your claim.
If your claim is approved, we will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund where applicable.
Product Packaging & Freshness
Cannabis labels display the packaging date, which indicates when the finished product was sealed in its final package.
Health Canada does not require expiry dates for most dried cannabis products, so some licensed producers include them while others do not.
When stored properly in a cool, dark, dry place and kept sealed until use, cannabis products generally maintain their quality for an extended period.
If you have questions about a specific product’s freshness or quality, you can also contact the licensed producer directly. Their name and contact information are listed on every product label, along with the lot number, which helps identify the specific production batch for quality assurance purposes.